We accept all major debit/credit cards, Apple Pay, Google Pay, and financing options such as Klarna and Clearpay at checkout.

UK: In-stock items are dispatched within 48 hours via
Royal Mail Special Delivery (Next Day).
Bespoke or made-to-order pieces typically dispatch within 2–4 weeks.

International: We offer free worldwide delivery via
DHL or FedEx.
Delivery times below refer to the transit time after your order has shipped.
In-stock items dispatch within 48 hours.

• Ireland — 1 day
• Europe — 1–4 days
• USA — 1–2 days
• Australia, Asia, Africa & South America — 2–3 days

Each order arrives in signature The Real Gem packaging with authentication details and hallmark verification — perfect for gifting.

Yes — free worldwide delivery on all orders. Duties/taxes are shown at checkout; in the EU and many regions, we cover these for a smooth delivery experience.

Eligible items can be returned within 30 days in original condition and packaging. Returns must be fully insured; a pre-paid insured label is available on request. For security, do not write “diamonds”, “gems”, “jewellery” or similar on the parcel.

See our full Refunds & Exchanges policy.

Yes — 60-day exchange policy on eligible items. Contact customer service with your order number to arrange.

Yes. Choose your metal, gemstone, and setting or commission a bespoke design. Visit our Bespoke page or contact us to get started.

Use our Ring Size Guide. If you need help, contact us—most designs can be made to any size and we offer resizing on eligible pieces.

Yes. We offer both natural and lab-grown stones. All are ethically sourced and supplied with appropriate certification and quality assurance.

They’re core quality measures. Colour = hue/tint, clarity = internal/external inclusions, carat = weight. See our Choosing Your Diamond pages for visuals and tips.

We craft our jewellery using premium 18k white, yellow and rose gold, and platinum. Every piece is independently hallmarked in accordance with UK law to guarantee metal purity and authenticity.

We can also create pieces in any metal of your choice, including 9k, 14k gold or other bespoke alloys. Please contact us to discuss your preferred metal or request a custom quote.

These are crafted uniquely for you and are non-refundable and non-exchangeable. In some cases we may offer an adjustment/exchange on a case-by-case basis — please contact us.

Clean gently with a soft cloth and mild soapy water; avoid harsh chemicals and perfumes. Store pieces separately. See our Jewellery Care guide for more information.

Yes. We provide professional servicing and resizing for purchases made with us. Contact our team for timelines and pricing.

Email info@therealgem.com or use our Contact page. We aim to respond within 24 hours.